For families
You should be able to ask direct questions about care.
Inviting someone into a loved one’s home requires trust. Before choosing an agency, you deserve to understand how it handles the situations that matter after care begins.
The Lewis Human Intelligence System
Know What Happens Between Visits
The Lewis Human Intelligence System connects the care your loved one receives with the information your family needs. Look-Ahead supports attention during visits. Handoff informs the next caregiver. CareView provides agreed updates. The 30-Day Care Check reviews ongoing needs. Family Signal explains how concerns are communicated.
At the start of care, we discuss who receives updates, how and when they are shared, who to contact with a concern and when support will be reviewed.
Beyond the schedule
Home care is about more than a scheduled visit
A shift may be completed, but families still need to know what happened, whether anything relevant was noticed, and who to contact when needs change.
At Ms. Lewis’s Home Care, our goal is to make support more connected. The Lewis Standard guides attention and communication during a visit. The Lewis Handoff helps relevant information move appropriately between visits.
Before you choose
Eight questions to ask any home care agency
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01
How do you learn about my loved one?
Ask how the agency understands routines, preferences, abilities, and the help the client wants.
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02
How are caregivers prepared?
Find out what information a caregiver receives before providing care and whom they can contact with a question.
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03
What happens if the usual caregiver is unavailable?
Caregiver consistency matters, but availability can change. Ask how schedules are handled and how the next caregiver receives appropriate context.
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04
How will I know what happened during a visit?
Ask what information is documented and how relevant information is communicated to the appropriate family contact.
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05
What if a caregiver notices something different?
Caregivers should know how to document and report an observable concern. They should also understand that diagnosing or making medical decisions is outside their role.
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06
What happens between visits?
Ask how relevant routines, observations, and instructions carry forward. At Ms. Lewis’s, this is the purpose of The Lewis Handoff.
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07
How can the care plan change?
Needs can evolve. Ask whom to contact when the current arrangement no longer fits.
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08
Which services can the agency actually provide?
A clear agency will distinguish non-medical daily support from skilled medical treatment and confirm availability for the client’s address and schedule.
Your first call
What to tell us during the first conversation
You do not need a completed plan. It helps to share:
Getting ready for the call
0 of 6 ready- What daily life looks like now
- What your loved one prefers to do independently
- Which activities have become harder
- Who currently provides help
- The days or times support would be most useful
- Who should be contacted about care
You can start before a crisis.
Some families contact us when care is urgently needed. Others begin asking questions while their loved one is still managing many routines independently. Both conversations are welcome.